Complaints for EverythingHome.com in Duarte, CA

1740 East Huntington Dr. Suite 307
Duarte, CA 91010 | Get Directions

http://www.everythinghome.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non delivery of the ordered products, refunds are not issued after orders are cancelled, and difficulty contacting customer service representatives by phone or email to discuss delivery or refund status. Some complainants allege receipt of defective or damaged products and the company refuses to issue refunds or replacements because it is more than 30 days from the original date of purchase.

The company responds to a few complaints by stating they are not responsible for items sent by Priority Mail or the actions of the United States Post Office, and by indicating they cannot locate the particular customer in their database. Consumer's notified the Bureau in a few cases that refunds or product were received.

Complaint Closing Statistics

0 complaints against EverythingHome.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

EverythingHome.com complaints