Complaints for Evolution Interiors in Chino, CA

3860 Grand Avenue Suite C
Chino, CA 91710 | Get Directions

(909) 548-4424

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege failure to deliver purchased merchandise in the quoted timeframe or no delivery at all, delivery of incorrect pieces, defective merchandise, repairs are not made in a timely manner, and difficulties obtaining refunds of deposits. Most complainants allege dissatisfaction with customer service stating calls are not returned, company does not inform customers of delays, inability to obtain the status of their orders, company personnel hung up on complainants, or used profanity when speaking with customers.

The company responds to some complaints by stating they inform customers they have 8-10 weeks to deliver items, which most customer’s dispute saying company quoted delivery in 45 days to 4 weeks. The company responds to other complaints by offering discounts, delivering items, making repairs, and correcting orders. Most allegations of customer service issues are not addressed.

Complaint Closing Statistics

0 complaints against Evolution Interiors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Evolution Interiors complaints