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Complaints and Resolutions

Excellence Travel complaints

1253 North Vine Street, Suite 16
Hollywood, CA 90038
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(323) 993-9979

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

One complainant alleges the company fails to book flights and deliver confirmations. The complainant further alleges after speaking with the agency and being informed the ticket could be purchased at the counter an additional fee was applied because the agency never booked the flight when the customer requested it and the company never disclosed why the flight was not booked. The complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against Excellence Travel closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

0 complaints against Excellence Travel

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