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Extreme Tactical Dynamics complaints

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1410 Park Lane South Suite 4
Jupiter, FL 33458 | Get Directions

(888) 893-3308

http://www.extremetacticaldyna...

Monday thru Friday: 10:00am - 4:00pm EST
Closed Saturday, Sunday, and all national holidays.

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Total Amount in Dispute:
$3,708.00

Total Amount Settled:
$856.00

Complaint Experience

87%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

15 complaints against Extreme Tactical Dynamics closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

15 complaints against Extreme Tactical Dynamics

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3/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $86.45 Amount Settled: $0.00

Customer Complaint

3/6/2024

Ordered product that they showed in stock. Never recieved product but they charged me in advance. They keep saying it will ship soon. Resolution Sought Refund money for product that has not shipped.

Company Response

3/11/2024

Our customer service department was in contact with Mr LeBlanc multiple times - advised of a delay and time frame of shipping. The order was shipped within the time frame we provided and has been delivered at this time. Thank you

1/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $394.88 Amount Settled: $0.00

Customer Complaint

12/18/2023

On September 28, 2023, I placed an order for two emergency vehicle light bars. As of November 21, the order was still not shipped. I sent an email to the company's accounting department per the request of sales asking for my order to be canceled and my payment refunded, and received an automated response. However, I never received a reply to my email, the order was never cancelled, and I have never received a refund. On December 6, I sent a second email to accounting, and again received an automated reply. However, just as before, I never received a reply, the order was never cancelled, and my payment never refunded. Therefore, I have filed a complaint here, with the BBB, and have filed a dispute with my credit card company. Resolution Sought Cancel my order and refund my purchase in full.

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