Find a reputable business?

Complaints and Resolutions

Extreme Tactical Dynamics complaints

Read Complaints File Complaint View Full Report

1410 Park Lane South Suite 4
Jupiter, FL 33458 | Get Directions

(888) 893-3308

http://www.extremetacticaldyna...

Monday thru Friday: 10:00am - 4:00pm EST
Closed Saturday, Sunday, and all national holidays.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,214.00

Total Amount Settled:
$886.00

Complaint Experience

73%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

15 complaints against Extreme Tactical Dynamics closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

15 complaints against Extreme Tactical Dynamics

Sort by

5/28/2025

RESPONSE: Making a partial refund Amount in Dispute: $280.00 Amount Settled: $0.00

Customer Complaint

4/30/2025

Ordered lights for volunteer firefighter on Dec. 2nd of 2024 and did not receive this order until Jan. 29, 2025. Order #263827. Submitted a return on the 11th of February in which I followed directions of returning the products. Still have not received a refund for the full amount. Have sent several emails and left several messages with no response. Resolution Sought Refund my total amount purchased as all items were returned.

Company Response

5/15/2025

The order was shipped in January, and we received a partial return in March. As outlined in our return policy, which requires returns within 30 days of the shipment date, items returned beyond this period are not eligible for a full refund. In line with this policy, a store credit was issued for the returned item(s). Store credits do not expire and can be used at any time. For reference, our return policy is always available on our website and is also sent directly to customers prior to a return authorization being issued. As part of our process, customers are required to review and initial the return policy information before a return authorization is approved. Customer service staff are happy to assist if you need help using your store credit or have any further questions.

Customer Rebuttal

5/15/2025

All items ordered were returned within the 30 day window. This was a full return not a partial return. We struggled to get a response from the company on the return which may have gone over the 30 day window. That is not on us. We have tried to reach the accounting department several times to resolve the conflict of stating there was only a partial return and no response from the accounting department. We gave not had a good experience with this order and do not want to place another order for product that we will not get or need to return as it is incorrect. A full refund should be sent as the full order of products were returned.

4/17/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $234.96 Amount Settled: $0.00

Customer Complaint

4/15/2025

I placed an order for a Vehicle Light Bundle on 7/22/24. I received 1 of 3 lights there were to be included in the bundle. The last time I received a response was on 1/2/25, they said "The next incoming container, which may contain your order, is due to arrive at our warehouse today. However, we won't have confirmation until the warehouse notifies us of its arrival and contents. We'll continue to monitor the situation closely and will provide you with updates as soon as we have more information. If you have any questions or need assistance in the meantime, please don't hesitate to reach out." . I sent another email to them last month and have not received a response. Resolution Sought I want to receive the lights I ordered, something comparable, or a refund.

Company Response

4/16/2025

This is an error on our end and will be shipping the product to the customer Thank you

Customer Rebuttal

4/17/2025

Thank you

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile