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Extreme Tactical Dynamics complaints

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1410 Park Lane South Suite 4
Jupiter, FL 33458 | Get Directions

(888) 893-3308

http://www.extremetacticaldyna...

Monday thru Friday: 10:00am - 4:00pm EST
Closed Saturday, Sunday, and all national holidays.

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Total Amount in Dispute:
$6,223.00

Total Amount Settled:
$2,074.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

18 complaints against Extreme Tactical Dynamics closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
1	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

18 complaints against Extreme Tactical Dynamics

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8/3/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $849.84 Amount Settled: $849.84

Customer Complaint

7/29/2026

I placed an order on June 18, 2026 for mini light bars. I have called the company 3 times for an estimated delivery date, as of today, 7/28/2026, they have none. I am also still waiting on a back ordered light from May 29, 2024. When I email their accounting department I only receive automated responses. I cannot get a secure, accurate response from this company. I have emailed for a refund and again, a generic automated response. This company should not sell products they do not have in stock. They should also be able to produce an expected delivery date. They just keep saying the items are on back order, they will message their warehouse and email me an approximate shipping date. No email ever received though. Resolution Sought Refund all the money I have paid for the products they cannot deliver. Remove products from their website if they are not available. Especially if they have not had said products for over a year.

Company Response

7/30/2026

After investigating this order, we do not show any cancellation notices prior to this complaint We will refund per the customer request Thank you

Customer Rebuttal

8/3/2026

I placed phone calls requesting updates on the order as they sent none and it had been over a month since originally ordered. They could give me no information on the order or when to expect items would be available. I emailed the company prior to filing this complaint. Have not gotten a response from them yet. This is the 1st response I have seen. I have yet to receive an item from 2024, which is why I felt it best to request a refund on this current order as I feel they do not follow up on back ordered products. I did call and request a refund, but was informed the only way to cancel an order and request a refund was by email. On my 2024 order, I emailed them repeatedly and only received a generic generated email stating my email was received. No actual person ever responded to several emails, this is why I am filing the complaint with you. No response from my email to them yet.

5/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $485.96 Amount Settled: $0.00

Customer Complaint

4/14/2026

Purchased Emergency responder lightbar for my car. After a few months water got inside bar and shorted out the LEDs. I started the warranty process Nov 1, 2024. After multiple messages the seller has stopped responding to me and as of today i still have yet to know what to do with this bar. It still does not work and so i had to pursue another light bar since i am not able to wait over a year to get a response on how to warranty my lightbar. I do have screenshots of all messages as proof that are date and time stamped Resolution Sought I would like to be FULLY refunded for the lightbar to offset the cost of having to purchase a new one

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