Complaints for Fairfax Group, LLC in Gardena, CA

16921 South Western Avenue #204
Gardena, CA 90249 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning investment offers, inability to reach company representatives, and that the company fails to provide financial statements and other disclosures as required by law. Some complainants request refunds of their investments.

The company responds to complaints by disputing the validity of the complaint, or by indicating that discussions had taken place with the customers, and the matters had been resolved. One complainant who requested a refund of his $200,000 investment was reportedly advised that his refund would be issued at a future date, but due to company liquidity the refund would not be possible at the present time. Another complaint response did not address the allegations of the complainant, and was referred back to the company for reconsideration.

Complaint Closing Statistics

0 complaints against Fairfax Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Fairfax Group, LLC complaints