Complaints for FastWebHost.com in Diamond Bar, CA

1142 South Diamond Bar Blvd. #826
Diamond Bar, CA 91765 | Get Directions

(310) 496-2974

http://www.fastwebhost.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various problems with unauthorized account debits cancellation requests and failure to provide refunds or credits as agreed. Some customers complain they are unable to use the company's website for canceling as required are unable to reach the company by phone and e mail requests are not acknowledged by the company. Other complainants allege various billing and service related problems are repeatedly brought to the company's attention however problems remain unresolved. Many customers complain promised refunds are never received.

Complaint Closing Statistics

0 complaints against FastWebHost.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

FastWebHost.com complaints