Complaints for Finish Line in Indianapolis, IN

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

8 complaints against Finish Line

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4/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

I had two humiliating experiences at a JD's Finish Line store. The first incident happened when I asked if they offered a military discount. The cashier confirmed they did, so I showed my military ID. However, she examined it and said she couldn't give me the discount because it didn't specifically say "active duty." I asked where it was supposed to say that, but she couldn't provide a clear answer. She mentioned that another customer showed her a digital ID on their phone that said "active duty." I insisted that my physical ID was genuine, but she still refused to give me the discount. She even claimed that a customer next to me, who was apparently from corporate, supported her decision. Despite my objections, she continued to deny me the discount and yelled at me. The next day, I returned to the store hoping to speak with the manager. Unfortunately, the same cashier was still working. To avoid her, I handed my shoes to a different employee for the return. The employee tried to engage in small talk, but I immediately informed her that I had contacted corporate and they confirmed she was wrong. She responded aggressively, claiming that corporate had just left and supported her decision. I pleaded with her to understand that as a soldier, my military ID should be sufficient. I even mentioned my DD214, but she didn't know what it was. Frustrated, I asked her what else I could give her as proof. The manger refused to do the return and advised me to take them elsewhere. Resolution Sought 1. Apologize. 2. Investigate the incident. 3. Provide employee training. 4. Implement policies and procedures. 5. Take disciplinary action.

Company Response

3/25/2024

JD Finish Line 3308 N Mitthoeffer Rd Indianapolis, IN 46235 March 25, 2024 Dear Cedrick, Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We apologize for your less-than-positive experience while visiting our JD Sports location in Washington Square. Your concerns regarding the inability to use your Military discount have been forwarded to the Store Operations Team. For the inconvenience, a $20 reward was placed in your Status account 48554704. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing this matter to our attention. Sincerely, JD Finish Line Customer Service Department

2/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $173.00 Amount Settled: $0.00

Customer Complaint

1/25/2024

Placed order; site withdrew and held my money for over a week and then canceled my order. This is the second time I have experienced this with this business if they are unable to accurately account for stock they should not be stealing peoples money until they are sure it is available. Resolution Sought I want my product money should not have been withdrawn if it was not available .

Company Response

1/31/2024

JD Finish Line 3308 N Mitthoeffer Rd Indianapolis, IN 46235 January 30, 2024 Dear Ms. Odie, Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know. JD Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We apologize that order 9491912904 was canceled and for any inconvenience caused to you. On January 30, 2024, an email was sent to yahoo email and we look forward to hearing from you. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you. Thank you again for bringing this matter to our attention. Sincerely, JD Finish Line Customer Service Department

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