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Finish Line

146 inquiries |
Shoes Retail

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3308 North Mitthoeffer Road
Indianapolis, IN 46235 | Get Directions

(888) 777-3949

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

8 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/22/2022 Jason G.

Look into employees possibly holding shoes or not being fair in the drawing process.

My complaint is about employees possibly back dooring shoes or not opening sales to general public. I went to the finish store at the pueblo mall wed 2/16/22 and asked if they would be releasing the jordan 3s that are to drop 2/19/22. I was told no. I called in on thurs 2/17/22 to ask again and was told that they have not heard from corporate on what they will be doing. So i called back on fri 2/18/22 and was told that the in store raffle had ended. This is the 2nd time I've ran into similar issues and have never been able to get a pair of new released Jordan's other then the online raffles that are rarely held. I dont expect to hit ever shoe but would like to have a fair chance to win.

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Complaints and Resolutions

Total Amount in Dispute:
$1,238.00

Total Amount Settled:
$239.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

8 complaints against Finish Line closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is an online retailer of shoes and accessories.

Primary Contact:	Claire Scheibelhut (Customer Care Operations Coordinator)
Business Started:	10/1/1976
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Finish Line

The Finish Line USA, Inc

JD Sports

Finish Line

The Finish Line, Inc.

Websites:
There are no additional web sites.