Fire Protection Systems Inspection Co. complaints

Complaint Experience

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BCA's Summary and Analysis:

Complainants allege the company uses misleading high pressure tactics invoice businesses for unauthorized services. Specifically business owners report that company representatives arrive unannounced identifying themselves as fire officials by statement or implication and request to inspect their fire extinguishers and fire equipment. Some complainants allege they are told there is no charge for the inspection. Reportedly after a 5 to 10 minute inspection they ask for a signature to verify that the inspection had been completed. Business owners report within a few weeks they begin to receive invoices by mail charging extremely high rates for inspection services that were never ordered or actually authorized. In some cases complainants allege the company uses or imply threats in the form of fines if inspections are refused. Complainants further allege it is difficult to reach the company to inquire about the billing and request the invoice be cancelled. Many complainants allege they believed the company was associated with their local fire department or had authorization to provide services from one of their branch locations. Others allege the invoices sent had been imposed with photocopied signatures of unauthorized employees.~~The company responded to some complaints by agreeing to zero existing invoices and cease all solicitations for service at the complainant's business location. The company generally denied allegations of misrepresentation or other deceptive practices stating that an employee at the business is required to sign a pre-authorization form which states they are a fire protection company and do not represent any fire department insurance company or any governmental agency.

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