Complaints for First Freedom Financial in Rolling Meadows, IL

P.O. Box 8010
Rolling Meadows, IL 60008 | Get Directions

(626) 855-1080

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the credit card offer, failure to provide credit cards and failure to respond to requests for credit cards or refunds. Customers complain, they are led to believe they would receive a major credit card with a $2,500 credit limit once processing fees were received by the company. Instead of a major credit card, complainants receive a credit card that can only be used to purchase merchandise from the company's catalog. Complainants also report having no way to reach company personnel after money is debited from accounts. Phone calls are not returned or reach a recording only. The company responded to one complaint by sending an ordered book and certificates.

Complaint Closing Statistics

0 complaints against First Freedom Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

First Freedom Financial complaints