Complaints for First National Government Grant Benefits in Beverly Hills, CA

8350 Wilshire Blvd. #3200
Beverly Hills, CA 90211 | Get Directions

(800) 410-1682

http://www.firstnationalgrant....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized credit and debit card charges, non-delivery of advance fee information packages, and misrepresentation of the offer. Some complainants allege the company verbally misrepresents the price of the package offered as $29.99, when in fact the company debits customer accounts for $299.00. Customers complain the unauthorized charges cause financial hardships, resulting in NSF checks, and bank overdraft charges. Other complainants allege the company fails to ship the information as agreed, and they are unable to obtain refunds. Many complainants report inability to reach the company to resolve problems or request cancellation or refunds. Other customers report they are dissatisfied with the information received. Most complainants allege company representatives are rude, not helpful, or refuse to allow them to speak to any one in authority.

Complaint Closing Statistics

0 complaints against First National Government Grant Benefits closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

First National Government Grant Benefits complaints