Complaints for First One Lending Corporation in San Juan Capistrano, CA

31831 Camino Capistrano Suite 300-B
San Juan Capistrano, CA 92675 | Get Directions

(800) 359-8821

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Complainants allege the company misrepresents the effectiveness of their services to get a reduction on interest rates or payments and does not honor their money back guarantee. Some allege they are told by the company they qualify for loan modifications and later are turned down by their lender. Many are dissatisfied that the only offer they receive from the bank is a short sale. Other complaints allege the company fails to provide refunds promised.~~The company generally responds to complaints by stating they provide the services they contracted for and the customer was in breach of contract providing refunds or stating the client is not their client.

Complaint Closing Statistics

0 complaints against First One Lending Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

First One Lending Corporation complaints