Find a reputable business?

Complaints and Resolutions

First Premier Home Warranty complaints

Read Complaints File Complaint View Full Report

2918 Avenue R
Brooklyn, NY 11229 | Get Directions

(800) 388-1918

http://www.firstpremierhomewar...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,263.00

Total Amount Settled:
$0.00

Complaint Experience

39%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

18 complaints against First Premier Home Warranty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
11	Unanswered

18 complaints against First Premier Home Warranty

Sort by

4/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,898.74 Amount Settled: $0.00

Customer Complaint

3/9/2026

I entered into a contract for 6 years with First Premier. I had a claim to fix my freezer and First Premier was anything but honest, forthright and concerned about my claim. As a result, I canceled my policy on 10/10/2025 and was supposed to get a refund of $1898.74 after agreeing to pay First Premier admin and service fees amounting to $1225.00. It has been 5 months with a dozen calls to get my refund and I have been ignored, lied to and given every excuse possible. My policy number was: FP-004751. Resolution Sought Send me my refund as agreed.

2/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $428.00 Amount Settled: $0.00

Customer Complaint

1/13/2026

There are no companies that will work with Premier Home Warranty in my location, so I was told to have the work done and I would be reimbursed. On 11/26/25 I submitted a receipt for a replacement microwave and installation, and as of today I have had no contact. I called this morning, 1/9/26, spoke to a rude, individual that told me "too bad, we don't cover microwaves that have a vent". I asked to have the call escalated, and he laughed and hung up. I am on social security, and very little money. I need to be reimbursed. Resolution Sought I need to be reimbursed for the amount of 428.00 that replacing my microwave cost. This company is consistently rude, disrespectful, and have given false information. Their license, if they have one should be revoked for shady practices.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile