Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

16 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/29/2024 Zachary L.

Completely disappointed.

They have a cash in lieu process that they use and is not even a fraction of the item cost of repair. My dishwasher went out and instead of repairing or replacing they decided cash in lieu. They gave a no challenge amount of 103.00 in lieu, the cheapest dishwasher is 299.00 plus tax. Completely disappointed. The cost for this warranty was 700.00 dollars and they have failed in any faction to be a warranty company but a scam.

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Complaints and Resolutions

Total Amount in Dispute:
$8,775.00

Total Amount Settled:
$0.00

Complaint Experience

44%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

16 complaints against First Premier Home Warranty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
9	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business offers homeowner insurance and warranty services.

Primary Contact:	Joseph Demarco (Claims Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Joe Mitchel (Senior Account Executive )

Vince Walker (President)

Customer Service

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