Complaints for Five Star Construction in Vista, CA

1010 East Bobier Drive Unit 52
Vista, CA 92084 | Get Directions

(818) 766-5546

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Several complainants allege excessive delays in project completion. Other customers complain of shoddy workmanship, failure to provide permits and inspection certificates. In one instance, the company asked the customer for more than 10% down. Others allege that blueprints were drawn incorrectly, or did not meet the design specifications needed by customers. In one other case, the company failed to pay a sub-contractor, causing a lien on the customers' property. The company responds to most complaints by generally agreeing to correct problems. In some cases, customers report that despite attempts to correct problems, problems still exist. The company responds to the sub-contractor lien complaint, by advising the complainant the sub-contractor's pay was being withheld pending completion of an unrelated project. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Five Star Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Five Star Construction complaints