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Fluent Home LLC complaints

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808 East Utah Valley Drive
American Fork, UT 84003 | Get Directions

(855) 438-6500

http://www.fluenthome.com

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Total Amount in Dispute:
$4,955.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Fluent Home LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Fluent Home LLC

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8/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/31/2023

Very poor service!! It will be one month since we reported a system problem. We attempted to make the correction by phone. We couldn't. We have called, e-mailed, and chatted on line! No help!! We are told we will get service, yet nothing has happened! No security for a month!!! Resolution Sought Help us get service or help us get out of our contract.

7/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

Subscribed to service from Fluent was a five year contract. Security system installed cameras doorbells and alarms and monitoring devices. The cameras. Doorbells and front door access with codes never worked properly Cameras were needing reset about every 20 mins to keep them online When we called for service they would se d techs with no new results. Tried to cancel was told we had to pay the full five years. Resolution Sought I just wanted to cancel service so I could move on to a better service after 3 years of the round and round but was. Handled so rudely I feel I should get a partial refund on the cameras and doorbells.

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