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FrontPoint Security complaints

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1595 Spring Hill Road Suite 110
Vienna, VA 22182 | Get Directions

(800) 932-3822

http://frontpointsecurity.com

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Total Amount in Dispute:
$675.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against FrontPoint Security closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against FrontPoint Security

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5/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $674.85 Amount Settled: $0.00

Customer Complaint

4/12/2022

Still getting charged for Services not active. Signed up in Jan 2019 for a two year contract. Moved after 1 year, still paid second year. Jan 2021 called in to cancel February 2021 as two year contract was up. They didn't cancel. Called back in March 2021 was assured it was cancelled. It wasn't. No one cares. Services hasn't been used in over two years!! system isn't hooked up. Resolution Sought Cancel account and stop charging for Services not being used.

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