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F.Y.E. complaints

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38 Corporate Circle
Albany, NY 12203 | Get Directions

(877) 351-2131

http://www.fye.com

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Total Amount in Dispute:
$48.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against F.Y.E. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against F.Y.E.

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1/3/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $11.99 Amount Settled: $0.00

Customer Complaint

12/20/2023

I love FYE but the V.I.P. pass being swindled out of me made me so disgusted. I went in for some holiday shopping with my mom. They asked her if we had a rewards card. She said know, I said I might and if not I'm here often let's sign up (assuming it's a discount card - free). At no point did anyone mention when my Mom entered her card she'd agreed to also paying $12 a month! I went back to the store and expressed how they need to TELL customers. I knew I needed to call and cancel but THEN the representative online pushed and pushed me to keep it and check it out online before I decide. I am living paycheck to paycheck. I did not need that experience on top of everything. Poor business model and false advertising on their end. Resolution Sought I wish to report the FYE VIP pass to the public and require them to get verbal and written consent from customers BEFORE signing them up for a charged rewards card.

Company Response

12/21/2023

At the time of purchase a customer paying with a credit card is offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of purchased. There is a phone number within the pamphlet that allows them to cancel via phone. We have confirmed that the membership has been cancelled since 12/18/23 and there were no charges for the membership.

3/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $35.97 Amount Settled: $0.00

Customer Complaint

2/25/2022

I am being charged $11.99 a month on my credit card since December 2021 from F.Y.E. music and movie store. I want this to stop immediately. I didn't sign up for anything nor would I agree to pay for something I never knew about. Resolution Sought I want to be refunded for every penny and I want the $11.99 a month charge to stop immediately.

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