Complaints for Genesis Media Labs in Cypress, CA

10073 Valley View Street, Suite #260
Cypress, CA 90630 | Get Directions

http://www.genesismedialabs.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers allege the company uses high pressure sales tactics, and misrepresent the quality and value of their products. Customers complain they purchase what are represented as high quality speakers at discount prices from company representatives in parking lots. After making the purchase, complainants reportedly discover the quality of the product is extremely poor, prompting refund requests by the buyers.

The company responds to complaints by agreeing to issue a refund, if in fact the customer can produce a receipt. Some complainants contend they were never provided receipts at the time of purchase; therefore, they are unable to provide one to obtain a refund. Allegations of inferior quality products and selling tactics are generally not addressed.

Complaint Closing Statistics

0 complaints against Genesis Media Labs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Genesis Media Labs complaints