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Georgia Power Company complaints

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30 Ivan Allen Jr. Blvd. NW
Atlanta, GA 30308 | Get Directions

(404) 506-5000

http://www.georgiapower.com

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Total Amount in Dispute:
$719.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against Georgia Power Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

8 complaints against Georgia Power Company

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12/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $291.19 Amount Settled: $0.00

Customer Complaint

11/14/2025

On May 9, 2025, I was parked at a business located on 1936 Hosea L. Williams Drive in Atlanta, Georgia. At 2:31pm, a Light pole Arrester exploded over and into my vehicle causing damages, resulting in my rear window being completely shattered along with shrapnel damage to my vehicle. I immediately contacted Georgia Power, the City of Atlanta Fire. and Rescue. Georgia Power and the City of Atlanta has denied my complaint. Resolution Sought I am asking for reimbursement for my window replacement.

4/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/26/2025

I called to set up power since the person who's name it was under moved out I set it up to be on the 21st of march and they never came in also entirely unable to get into contact with them since they don't work weekends the situation is frustrating and stressful especially because I have a special needs animal that requires heat and because of them we had to rush her to the vet Resolution Sought Turn my power on and send me an apology letter for deciding to skip me and my needs

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