Find a reputable business?

Complaints and Resolutions

Georgia Power Company complaints

Read Complaints File Complaint View Full Report

30 Ivan Allen Jr. Blvd. NW
Atlanta, GA 30308 | Get Directions

(404) 506-5000

http://www.georgiapower.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$428.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against Georgia Power Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

8 complaints against Georgia Power Company

Sort by

4/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/26/2025

I called to set up power since the person who's name it was under moved out I set it up to be on the 21st of march and they never came in also entirely unable to get into contact with them since they don't work weekends the situation is frustrating and stressful especially because I have a special needs animal that requires heat and because of them we had to rush her to the vet Resolution Sought Turn my power on and send me an apology letter for deciding to skip me and my needs

4/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

3/19/2025

I made an ACH payment for my power bill on March 7th via the Georgia Power website. The bill was due on March 12th, everything on the Georgia Power website stated that my payment had been cleared. Today I received a notice stating there will be a late charge, upon further investigation I had notice the amount had not been deducted from my bank account. I have since made another payment in the same amount over the phone so that it would be recorded and documented, however the website still shows a $30 late fee. I have reached out to their customer service phone number and have not been able to get in touch with a single human being, just automated phone responses. I had also reached out to BillMatrix which handles their payments and they stated they do not handle the ACH payments for Georgia Power. I have looked for a contact email and other phone numbers to reach Georgia Power with no luck. I am using this forum as my last attempt to get ahold of Georgia Power to correct this, ultimately if it is not resolved I will simply pay the $30 late fee even though I do not feel it is justified whatsoever. Any help is much appreciated, thank you Resolution Sought Remove the $30 late fee and explain why the payment was not processed on March 7th , or why the funds were not deducted from my account on March 11th which is the day that the payment was cleared on the Georgia Power website.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile