Complaints for Global Distribution Industries in Canoga Park, CA

6433 Topanga Canyon Blvd. Suite #613
Canoga Park, CA 91303 | Get Directions

(800) 949-0969

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company represents themselves as their regular office supplier. In some cases, the company also indicates that they are confirming shipping information for the balance of an order, that the customer was not notified of a price increase and they are calling to offer toner at the old price, or that their is a shortage of toner and they should order now to avoid stock-outs. In many cases, customers said that they received unwanted or unordered toner. Some complained that the toner was priced 5 times the regular retail rate or in one case $200 each when the retail price is in the $30 range.

The company responds to complaints, in most cases, by stating that they have a recording of the order, issuing call tags and credits, and/or removing businesses from their telemarketing lists.

Complaint Closing Statistics

0 complaints against Global Distribution Industries closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Global Distribution Industries complaints