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GM Financial complaints

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801 Cherry Street Suite 3500
Fort Worth, TX 76102 | Get Directions

(800) 284-2271

http://gmfinancial.com

Mon-Thurs: 7am - 8pm
Fri: 7am - 7pm
Sat: 7am - 4pm

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Total Amount in Dispute:
$25,175.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

6 complaints against GM Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against GM Financial

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6/3/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/20/2024

I had a 2018 Chevy Silverado 1500 and it was claimed a total loss in January and I've been trying to get gm financial to email me the payment history so I can give to to my gap so it can be paid for but they won't send it to me Resolution Sought Email me the payment history

Company Response

5/21/2024

Dear Mr. Hall, Thank you for the correspondence sent to the Business Consumer Alliance. Please be advised, GM Financial will contact you directly regarding the matter raised in your correspondence. No further responses will be issued through the services of the Business Consumer Alliance. If you are in need of immediate assistance, please contact Customer Service at 1-800-284-2271.

1/31/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

GM Financial repossessed my car for two missed payments .i was planning to pay next week .They didn't even send a written note in the mail and they failed to contact me. My phone number is listed on the thing. Resolution Sought I want vehicle back so I can continue to do business with them.

Company Response

1/17/2024

Dear Mr. Thomas, Thank you for the correspondence sent to the Business Consumer Alliance. Please be advised, GM Financial will contact you directly regarding the matter raised in your correspondence. No further responses will be issued through the services of the Business Consumer Alliance. If you are in need of immediate assistance, please contact Customer Service at 1-800-284-2271.

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