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GM Financial complaints

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801 Cherry Street Suite 3500
Fort Worth, TX 76102 | Get Directions

(800) 284-2271

http://gmfinancial.com

Mon-Thurs: 7am - 8pm
Fri: 7am - 7pm
Sat: 7am - 4pm

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Total Amount in Dispute:
$110,405.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

13 complaints against GM Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
0	Unanswered

13 complaints against GM Financial

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1/31/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

GM Financial repossessed my car for two missed payments .i was planning to pay next week .They didn't even send a written note in the mail and they failed to contact me. My phone number is listed on the thing. Resolution Sought I want vehicle back so I can continue to do business with them.

Company Response

1/17/2024

Dear Mr. Thomas, Thank you for the correspondence sent to the Business Consumer Alliance. Please be advised, GM Financial will contact you directly regarding the matter raised in your correspondence. No further responses will be issued through the services of the Business Consumer Alliance. If you are in need of immediate assistance, please contact Customer Service at 1-800-284-2271.

12/26/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $175.00 Amount Settled: $0.00

Customer Complaint

12/11/2023

I have a current leased vehicle through GM financial. On my statement there is a charge of $175 which GM financial says is for speeding citations. However, I have paid these speeding tickets out of my personal account and the Camera speeding ticket citation website shows that zero balance. I have sent emails to GM financial showing them this zero balance and have had multiple phone calls with them. They continue to ask me for a receipt, however these citations are from 2021 and a receipt is not available GM financial can also not supply me with any information that says they paid the $175 on my account . Every time I call them, they cannot give me any information and they will not remove the amount from my account. I feel as if GM financial is trying to scam me out of the $175 because I paid that amount already. Resolution Sought I would GM financial to supply me with a receipt that shows they also paid the citations in question and if they cannot do that remove the $175 from my account.

Company Response

12/12/2023

Dear Mr. Senvisky, Thank you for the correspondence sent to the Business Consumer Alliance. Please provide the information so we can address your concerns. First and Last Name and at least two of the following. Account number, address, last 4 of social security number, date of birth, phone number, or MyAccount email address. Should you have any questions, contact GM Financial at (800) 284-2271. Our hours of operation are 7:00 a.m. to 6:00 p.m. CT, Monday through Friday and 9:00 a.m. to 1:00 p.m. CT on Saturday.

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