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GM Financial

  253 inquiries |
Loan Companies

801 Cherry Street Suite 3500
Fort Worth, TX 76102
| Get Directions

(800) 284-2271

http://gmfinancial.com

Mon-Thurs: 7am - 8pm Fri: 7am - 7pm Sat: 7am - 4pm

Company Rating

BB

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Customer Reviews

based on 2 reviews.

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Complaint Experience

23%

Complaint Resolution Index (CRI)

13 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/6/2021

inform consumers. to report all fraud, to there stated attorney General, BBB, FTC, and to company like yours. THANK YOU!

I have been inform by GMF Hq, that GMF can not provide any legal documents to in support of GMF claim that I was under any lease agreement with GMF, November 10th 2015, GMF denied the credit application and the lease application, credit score was to low to qualify for leasing under GMF, guide-line,GMF inform Me! November 13th of 2015, to continue to make payment to the GMF account -0171232601- of $409.08, December 10th 2015, I contacted GMF and why must I continue to make payment into this account when GMF and the Dealership Michael Stead Cadillac, has denied the lease application on November 10th 2015. I stated to GMF and New Lease Application must be written, GMF stated that no new application is need to be written The lease was approve by GMF. June 10th 2016 I inquire my Credit report in which GMF account did not appear on my file, I contacted MF in why GMF account -0171232601-, GMF stated that it does not report its accounts, I than request a Copy of the lease agreement of November 10th 2015, GMF send a Fraudulent credit application, lease agreement which GMF had denied I inform GMF that a credit application and a lease application is just a application until the credit application is approve which it was NOT! and you not use and invalid document as a binding legal lease agreement. May 12,2019 GMF Illegally remove the vehicle and on November 22,2019 did dispose of vehicle without due-process.

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Complaints and Resolutions

Total Amount in Dispute:
$110,405.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

13 complaints against GM Financial closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
6 Agreed to make an adjustment
0 Refusing to make an adjustment
7 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

GM Financial is a nationwide company providing auto finance solutions to dealers across the country.

Primary Contact: Cindy Saunders (VP)
Business Started: 1/1/1992
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Americredit
Americredit Corporation
Americredit Financial Services
Dealer Services Solution
General Motors Financial Company

Websites:

Contacts:

Eunice Dyson (Compliance Administration)
Kylie Cryer (Compliance Administration)
Sara Castillo (Compliance Management System)
Customer Service
Tily Perry (Consumer Management Systems)

Addresses: