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Go CRV complaints

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PO Box 24527
Fort Lauderdale, FL 33307-4527 | Get Directions

(954) 687-0482

http://www.gocrv.com

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Total Amount in Dispute:
$8,672.00

Total Amount Settled:
$1,010.00

Complaint Experience

98%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

45 complaints against Go CRV closed in last 3 years.

Complaints	Type of response
6	Making a full refund, as the consumer requested
0	Making a partial refund
23	Agreed to make an adjustment
0	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
1	Unanswered

45 complaints against Go CRV

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3/24/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $104.99 Amount Settled: $0.00

Customer Complaint

3/19/2026

Cert 542278692 I booked and paid on September 4, 2025. My credit card was charged $104.99 I have a confirmation email dated January 27, 2026, with confirmation 235-12566780 for Comfort Inn, 7675 W Irlo Bronson Hwy, Kissimmee, FL. We showed up at the hotel and were told GoCrv cancelled the reservation on February 5, 2026. WE DID NOT CANCEL. I was on hold for 31 minutes and gave up waiting. We paid for a different hotel and continued on our vacation. I called again twice later and never received a return call. We still have heard nothing back from GoCrv. Resolution Sought A refund and explanation as to why they cancelled the reservation.

Company Response

3/23/2026

Per consumer: Go CRV called today. They did not understand how it was cancelled online; I did not cancel it. Richard was very professional and offered me a six month extension on the certificate plus a credit of $50 toward the next stay. Should I choose not to stay before the expiration, I can get a refund of the money.

3/12/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $198.00 Amount Settled: $198.00

Customer Complaint

3/5/2026

We received a cruise certificate and paid the required deposit Oct. 23, 2025. We have been calling consistently to redeem the voucher and placed on hold for more than an hour. Even after leaving call back numbers, we still have not heard from anyone. We would like a call from someone or just a refund of our deposit. Resolution Sought We would like a call from someone or just a refund of our deposit.

Company Response

3/7/2026

Customer received a call that afternoon. Refund check has been issued and received. Situation resolved.

Customer Rebuttal

3/11/2026

Refund received. Situation resolved.

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