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Go CRV complaints

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PO Box 24527
Fort Lauderdale, FL 33307-4527 | Get Directions

(954) 687-0482

http://www.gocrv.com

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Total Amount in Dispute:
$8,096.00

Total Amount Settled:
$150.00

Complaint Experience

98%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

44 complaints against Go CRV closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
26	Agreed to make an adjustment
0	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
1	Unanswered

44 complaints against Go CRV

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4/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

This company only seems to respond to customer service compliants online rather than answering their customer service line so here's my complaint. I paid my $150 and picked two travel dates online as instructed. However the representative offered me a completely different date. I told her I could not travel on that date, so she released my reservation and told me to go back online and pick two more dates. However, nothing is listed in my account, and I have called customer service for 3 WEEKS WITHOUT AN ANSWER. I even selected the call back option and did not receive a call back. Resolution Sought either issue a refund of my deposit or you now actually have a rep call me back to resolve the issue.

Company Response

4/25/2024

We are contacting you regarding the above referenced file. We find this complaint to be unwarranted. We received a voice message on 4/22 and contacted the guest on 4/22 and confirmed travel. We take pride in our business and efforts in satisfying our customer’s travel needs. Customer Service Network Group has closed this file.

Customer Rebuttal

4/29/2024

The company called me back only after I filed this complaint. I attempted for 3 weeks to get in contact with them prior. However, the issue has now been resolved.

4/16/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/29/2024

We have been trying to get thru to our reservation at Wyndham Durango for the last 2 weeks due to the bad weather, We continue to get the run around and I am tired of this! I request refund as the hotel doe NOT have us registered!! Resolution Sought Refund in the amount of $100.00

Company Response

4/3/2024

We are contacting you regarding the above referenced file. The email that is sent after confirmation and the web site state that the reservations will not appear at the hotel until approx. 72 hours in advance. Our records show this guest called Gocrv before filing the complaint and asked to cancel her reservation. All reservations are non-refundable, as per the terms of the offer, stated on the reservation call or online booking site and also on the confirmation. This guest was contacted and advised we will make a call and see what we can do and will let her know the outcome. We take pride in our business and efforts in satisfying our customer’s travel needs. Customer Service Network Group has closed this file.

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