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Go CRV complaints

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PO Box 24527
Fort Lauderdale, FL 33307-4527 | Get Directions

(954) 687-0482

http://www.gocrv.com

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Total Amount in Dispute:
$10,467.00

Total Amount Settled:
$610.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

51 complaints against Go CRV closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
32	Agreed to make an adjustment
0	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
0	Unanswered

51 complaints against Go CRV

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4/21/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $202.00 Amount Settled: $0.00

Customer Complaint

3/12/2025

I received a certificate and completed it and paid my deposit. I checked their site with my certificate number and completed the steps if said to complete. At the end it said to call the number. I called twice and waited on hold for over 2 hours and still no one answered the call. Left a call back number and no return call. Resolution Sought call me back and refund my deposit or book the trip.

Company Response

4/9/2025

We are contacting you regarding the above referenced file. We apologize for the difficulty in reaching us. We spoke with this guest on March 24 and made multiple travel offers. The guest stated she would call back and was given a direct phone number. We take pride in our business and efforts in satisfying our customer’s travel needs. Customer Service Network Group has closed this file.

3/9/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

2/27/2025

I have been trying to call after registering and paying the deposit to get assistance in booking our cruise. NO ONE answers the phone. I have been left on hold for over 40 minutes each time before finally hanging up. Resolution Sought I want a refund of my deposit or I want my vacation cruise we were promised.

Company Response

2/28/2025

We are contacting you regarding the above referenced file. We apologize for the difficulty in reaching us. We are experiencing a high call volume and making every attempt to speak to everyone. We contacted this guest and made a couple of travel offers. She will discuss with her spouse and call us back. We take pride in our business and efforts in satisfying our customer’s travel needs. Customer Service Network Group has closed this file.

Customer Rebuttal

3/7/2025

We did receive a call and have now completed our booking. Thank you.

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