Go CRV reviews

We apologize for the frustration the guest experienced while attempting to contact our reservations department. We understand how valuable our customers' time is and regret any inconvenience caused by extended hold times. To help minimize hold times, we offer a callback option prior to 3:00 PM EST, which allows guests to retain their place in queue without remaining on hold. Regarding this specific matter, we are unable to locate the customer's information using only a first name and last initial. Two messages were sent through the website on 2/20 and 2/25 advising that additional identifying information is required in order for us to be able to assist. Our client support email address was also provided for direct contact. To date, we have not received a response. Without sufficient information, such as the guest's full name, certificate number, phone number, or the email address used during registration, we are unable to address the concerns outlined in the review. We remain ready and willing to assist and encourage the guest to contact us directly with the requested information so we may promptly review and resolve this matter.

We sincerely apologize for the frustration this customer experienced during their interaction with our reservations department. We take all feedback seriously and regret any misunderstanding regarding availability at the time of their call. Since receiving this review, we have been in direct contact with the customer, and their travel has been successfully booked. Our goal is always to provide accurate information and professional service, and we appreciate the opportunity to address and resolve this concern.