Go CRV Reviews

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Customer Reviews

Showing 12 recent reviews for Go CRV

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Scott B.

Posted on 4/20/2025

Unreachable in 2025

Like many others we sat through a sales pitch and ended up getting a cruise certificate from GoCRV.com. We did everything we were supposed to- registered the certificate, chose travel dates, and paid the deposit. We waited quite a while with no communication. Apparently it went to my junk folder. No problem. I figured it out, called them and quickly got through. However travel prior to the certificate expiration wasn't an option for us (we were getting close to expiration by this point.) After talking with their representative, I chose to extend our certificate for a year, for a fee. That was all 1 phone call. We chose new travel dates as required. When I called back to book the travel, I could not get through. I have called countless times, left my number for their call back system, and sat on hold waiting for a rep for over an hour. COUNTLESS TIMES. Ever since getting through that ONE time, nothing! Now our first travel dates are too close to book. Very disappointing and unprofessional.

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Business responded on 4/30/2025

We apologize for the inconvenience in reaching us. We are experiencing a high call volume and make every effort to speak with each caller. We have contacted this guest and travel has been confirmed. We take pride in our business and efforts in satisfying our customer's travel needs. Customer Service Network Group has closed this file.

Robin K.

Posted on 4/2/2025

No one answers the phone

I tried to call you at 2 different numbers and had to wait over 40 minutes each time with no answer. I was able to leave a message on the 3rd number I found. Here's hoping I get a call back.

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Business responded on 4/4/2025

We apologize for the difficulty in reaching gocrv.com reservations. We are experiencing a high call volume and as such, offer a call back option prior to 3pm EST. This guest was contacted, and travel was confirmed. We take pride in our business and efforts in satisfying our customer's travel needs. Customer Service Network Group has closed this file.

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