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Goldco Precious Metals complaints

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24025 Park Sorrento Suite 210
Calabasas, CA 91302 | Get Directions

(855) 450-1394

http://goldco.com

Monday-Thursday: 8am-5pm
Friday: 7am-4 pm
Saturday and Sunday: Closed

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Total Amount in Dispute:
$948,682.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Goldco Precious Metals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Goldco Precious Metals

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2/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $922,682.00 Amount Settled: $0.00

Customer Complaint

1/16/2026

Goldco defrauded the majority of our retirement comprising of silver. Our account aggregate return over the past four years should have been over 200. How is it our account total show only an 18 return?! After purchase and doing research, we realized we were charged an extreme markup on the silver sold to us, which amounted to silver markups as high as 162 above spot! Their entire business platform appears to be based on deceiving clients. At the time this transaction occurred, we relied on the representations of our sales advisor, whom we trusted. Instead, Goldco put the company's interest first gaining for itself HUGE profits while we were left with immense long term losses! Goldco's sales strategy engages in deception and price manipulation. They absolutely cannot be trusted. Efforts to obtain a buyback quote on assets have been met with one stall tactic after another. Resolution Sought I would like Goldco. to remit $750,000 payment without delay. This request remains reasonable and fair, leaving Goldco with a substantial spread.

1/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $26,000.00 Amount Settled: $0.00

Customer Complaint

12/29/2025

It wasn't clear to me that I was being over charged for the gold coins I was being sold. They described the coins as more valuable, but the aren't even worth their weight in gold. I was over charged by more than $600. Resolution Sought I would like my money to be moved to regular gold. The over priced coins are a scam

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