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Goldco Precious Metals complaints

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24025 Park Sorrento Suite 210
Calabasas, CA 91302 | Get Directions

(855) 450-1394

http://goldco.com

Monday-Thursday: 8am-5pm
Friday: 7am-4 pm
Saturday and Sunday: Closed

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Goldco Precious Metals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Goldco Precious Metals

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3/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

1/24/2022

GOLDCO offers an inflation booklet by Ben Stein, filled out the form, Loretta called back asking probing questions on my investments etc and said i wasn't qualified to get the information. when i called her on this and requested my booklet and wasn't going to have some woman resend my request. she gave me some car salesman metaphor and indicated i made offensive remarks about women. i pointed out if she were a man i would make the same comment (changing woman to man). she would not share her last name for follow up with the company. the caller ID 704-318-4859 is not valid & corp # 855-4653472 is an answering machine (no call back yet). Resolution Sought Send $50 (1 hour of my time) to Charity Make a Wish, with confirmation. my booklets

Company Response

3/1/2022

We apologize for the experience you had. As you can see from the 1000s of 5-Star reviews we have, this isn’t how we handle our customers. If you don’t mind, management would like to find out more about what happened during your experience. A sales manager has or will reach out to you ensure that you are a satisfied customer.

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