Complaints for Great Expectations in Irvine, CA

18818 Teller Avenue Suite 110
Irvine, CA 92612 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some clients allege the company misrepresents the ease and ability to obtain dates by using their services. Other customers are dissatisfied with the timespan involved in receiving a "yes" or "no" response from members selected as prospective dates. Some clients allege unfullfilled contracts, and, request refunds based on inability to obtain the number of dates they expected to receive.

The company responds to some complaints by disputing allegations, and denying refund requests made after the three day cancellation period. In a few cases, credits or refunds are issued. Most responses offer explanations or clarifications of company policies and procedures relating to their contractural obligations. In some cases, extensions of membership are offered.

Complaint Closing Statistics

0 complaints against Great Expectations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Great Expectations complaints