Complaints for H F I Global Payment Systems, Inc. in West Hills, CA

22222 Sherman Way Suite 101
West Hills, CA 91304 | Get Directions

(800) 524-5254

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company uses false representations, such as; offers of lower rates on processing, no extra fees, or offers to buy-out and pay off current terminal leases. Merchants complain these tactics are allegedly used to pursuade them to switch to their services. Other complainants allege the company fails to properly install or program equipment, or fails to provide agreed upon services. Most complainants report they are charged more than they agreed to, or the company fails to pay-off leases with previous vendors. The company responds to complaints regarding excessive charges by refering complainants to specific contract terms stating they agree to terms and conditions by signing the service agreement. They generally deny allegations that equipment was improperly installed, pointing out that customers had signed installation paperwork that machines were verifed as operational. In some cases, the contracts were cancelled or refunds were provided. Generlly the company did not address the issues of misrepresentation. In other cases, the company bought out the lease contracts as promised. Some complaints are closed as unresolved, meaning the customers were not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against H F I Global Payment Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

H F I Global Payment Systems, Inc. complaints