Complaints for Hacienda Credit Company in Pico Rivera, CA

P.O. Box 6874
Pico Rivera, CA 90661 | Get Directions

(626) 212-7368

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that services were misrepresented. Complainants allege receiving rental lists which were comprised of ads for housing which had already been rented, or had invalid phone numbers. Complainants report they were not advised of the conditional terms of the company's refund policy. The company responded to one complaint by stating the customer was not entitled to a refund based on their cancellation policy. The complaint was closed was unresolved. The customer was not satisfied with the company's response. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Hacienda Credit Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hacienda Credit Company complaints