Complaints for Harris Direct in Canoga Park, CA

6800 Owensmouth Ave Suite 200
Canoga Park, CA 91303 | Get Directions

(818) 222-3470

http://www.harrismarketing.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of complaint allegations concerning inappropriate marketing tactics and Do Not Call violations. Consumers complain the company calls repeatedly calls and hangs up calls at inappropriate times and calls despite being notified that the consumer is registered on the Do Not Call Registry.~~The company responds to all complaints by agreeing to remove the complainant from their call records and apologizing for any inconveniences. The company contends that there are no Do Not Call violations because charity promotors are exempt. Call recipients may request not to be called and the company must honor their request.

Complaint Closing Statistics

0 complaints against Harris Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Harris Direct complaints