Complaints for Heat Magazine in Hollywood, CA

PO Box 4342
Hollywood, CA 90078 | Get Directions

(800) 777-1249

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they receive unwanted unsolicited pornographic materials at their home or office that they are unable to have stopped. Some recipients claim they have contacted the company to request to be removed from mailing lists however the unwanted materials continue to arrive. Other complainants report they are unable to contact the company to request removal due to non-disclosure of contact information on materials received. ~~The company responds to most complaints by agreeing to discontinue the mailings and giving written assurance to complainants that their contact information was removed from the company's customer lists. A few complaints are unresolved meaning the customer was not satisfied with the company's response. Complainants filed statements disputing that the mailings had ceased. The company contends that it may take up to 30 days for all company controlled entities to implement the change and once again offered assurances that the mailings would cease.

Complaint Closing Statistics

0 complaints against Heat Magazine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Heat Magazine complaints