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HobbyTron complaints

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28904 Avenue Paine
Valencia, CA 91355 | Get Directions

(877) 341-7370

http://www.hobbytron.com

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Monday - Friday: 8:00 am - 6:00 pm (Pacific Time)

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege merchandise arrives defective non operational damaged or missing parts. In some cases customers complain that once packages are opened they are unable to return the item for a refund and are offered a store credit. Several complainants report excessive delays in receiving exchanges or refunds. Most complainants report general dissatisfaction with the company's policies on refunds and exchanges due to not being eligible for refunds when products are determined to be defective. Customers contend that unless packages are opened and they attempt to operate the item it is impossible to determine if the unit works or not. Other complainants also report dissatisfaction with having to pay shipping charges for incorrect deliveries or to return defective merchandise.~~The company generally responds to complaints by explaining policies shipping orders offering repairs or agreeing to issue credits or refunds. ~

Complaint Closing Statistics

2 complaints against HobbyTron closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against HobbyTron

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4/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/10/2022

I ordered the toy and it took many weeks for it to arrive. The toy was a gift to my grandson. The toy never once worked properly. I have many communications to this company and they ignore most. I asked that the toy be replaced but instead after i posted many bad reviews, they opted to give me a refund instead of replacing toy. Grandson is very disappointed. Resolution Sought I want the non-working toy replaced with one that works!

1/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

1/13/2022

Order toy but never received my order i got an email saying it was delivered but apparently is was delivered to wrong address. I've emailed countless time requesting requesting for my order or be refunded. Because of poor customer service i prefer a refunded. The don't accept phone calls and they don't answer email. Resolution Sought I would like my order or be refunded

Company Response

1/28/2022

Per consumer emailed: Ive received my replacement order from Hobbytron today thank you very much for your help.

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