Complaints for Home Funding Solutions, Inc. in Orange, CA

438 East Katella Avenue Suite 213
Orange, CA 92867 | Get Directions

(888) 935-6262

http://www.ahmsolutions.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious. Complainants allege misrepresentation of services failure to provide services and failure to issue refunds. Complainants allege they pay the company large advance fees ranging from $1095-1250 for loan modifications and are unable to obtain refunds when services are not performed. In some cases customers were reportedly advised not to pay their mortgage payments causing further delinquency and compounding their financial problems. One complainant alleges the company failed to inform them the mortgage company denied the loan modification and the homeowner faced foreclosure because of their being in default.~~The company responds to complaints in most cases by issuing refunds or partial refunds. In a few cases the company offered explanations for not issuing refunds stating that they had performed services as agreed.

Complaint Closing Statistics

0 complaints against Home Funding Solutions, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Home Funding Solutions, Inc. complaints