Complaints for Home Rescue Programs, Inc. in Marina Del Rey, CA

13428 Maxella Avenue Suite 326
Marina Del Rey, CA 90292 | Get Directions

(866) 832-7000

http://www.homerescueprograms....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts and failure to honor their money back guarantee. Clients complain that lenders advised they had not been contact by the company after months had passed that no loan modifications materialized after extended time periods and that the money back guarantee offered is conditional upon the company subtracting processing fees or other costs associated with the process. One complainant lost her home alleging that the company had advised her they had a verbal confirmation the trustee sale would be postponed.~~The company responds by disputing the complainants allegations or denying responsibility for for the client by stating that they actually did business with another company.

Complaint Closing Statistics

0 complaints against Home Rescue Programs, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Home Rescue Programs, Inc. complaints