Complaints for Home Solutions in San Bernardino, CA

688 North Arrowhead Avenue #101-A
San Bernardino, CA 92401 | Get Directions

(909) 891-1107

http://www.homesolutionsinland...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege false or fictitious property listings misrepresentation of services and inability to obtain refunds when properties were not rented as a result of using their services. Customers complain that properties advertised do not exist the listings are not current and that most properties are already rented. In some cases complainants report that the listings were never authorized by the owner to be listed or did not meet the specifications of the person seeking the rental. Other clients complain that after receiving the money the company failed to provide any listings at all. One client reported when she requested a refund the company shredded her contract and refused to do business with her.

Complaint Closing Statistics

0 complaints against Home Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Home Solutions complaints