Complaints for Home Solutions Investments Group, Inc. in Riverside, CA

6216 Brockton Avenue, Suite 211
Riverside, CA 92506 | Get Directions

(951) 680-0119

http://www.hsinvestmentgroup.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

All complainants allege the company fails to provide the services that were paid for provides poor customer service and fails to issue refunds for cancellations of contracts. One consumer states she was unable to reach the company after paying a $2 995 deposit for assistance locating a rental property. Another client alleges the company gave her the run-around despite numerous requests for a refund.

Complaint Closing Statistics

0 complaints against Home Solutions Investments Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Home Solutions Investments Group, Inc. complaints