Complaints for Homefield Financial, Inc. in Irvine, CA

410 Exchange Suite 100
Irvine, CA 92602 | Get Directions

(714) 619-4000

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company uses bait and switch tactics or other allleged deceptive practices when soliciting loans. Customers complain that figures on final loan documents are different than previous verbal or written affirmations by loan officers. Several customers complain that the company fails to fully disclose the probability that a significant negative amortization will occur if they pay by the payment schedule, causing their interest rate to double. Other complainants allege that not enough information is disclosed and made obvious for non-mortgage experts to make intelligent decisions. Other customers complain that the company fails to verbally disclose loan terms and conditions, or that written disclosures are too confusing or complex to clearly understand. Some complainants allege the company fails to issue refunds for appraisals when loans are not funded, despite promises to the contrary, or that the company fails to provide a copy.

The company responds to most complaints alleging deceptive practices, by disputing the complainants allegations, and claiming that their investigations show customers signitures on disclosure statements and finding no evidence of wrongdoing by their loan officers.

Complaint Closing Statistics

0 complaints against Homefield Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Homefield Financial, Inc. complaints