Complaints for Homeless Housing Placement Program, Inc. in Los Angeles, CA

1644 Wilshire Blvd. Suite 103
Los Angeles, CA 90017 | Get Directions

(213) 484-2150

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that rental lists provided contained incorrect information phones were disconnected or that listed houses were already rented. Some complainants allege difficulty contacting the company to request refunds. The company responds to a few complaints by advising refunds have been prepared. One complainant received only $150 of the $200 she had paid and was dissatisfied and felt that due to misrepresentation of the offer a full refund was in order.

Complaint Closing Statistics

0 complaints against Homeless Housing Placement Program, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Homeless Housing Placement Program, Inc. complaints