Complaints for Hound.com in Pasadena, CA - 100070812

202 South Lake Avenue, Unit 250
Pasadena, CA 91101 | Get Directions

(626) 243-1800

http://www.hound.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized credit or debit card billings for monthly membership fees; inadequate disclosures concerning the 3 day risk free trial advertised on the company's website; difficulties cancelling membership and inability to obtain refunds. Other customer's complain that the website information was not useful or that employment was not found as a result of using the company's services. Several complainants report that monthly fees increased to $49.95 per month without prior notification to the customer.~~The company responds to most complaints by denying refund requests and advising complainants that any billed amount is non-refundable. To address complaints regarding fee increases the company advises customers that they reserve the right to change the amount of the cost of service without prior notification. The company responds to allegations concerning the integrity of their database by disclaiming responsibility for the accuracy of the listings.

Complaint Closing Statistics

0 complaints against Hound.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hound.com complaints