Complaints for Hyundai Motors of America in Fountain Valley, CA

10550 Talbert Avenue
Fountain Valley, CA 92728 | Get Directions

(800) 633-5151

http://www.hyundaiusa.com/

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Total Amount in Dispute:
$176,409.00

Total Amount Settled:
$2,735.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complainants allege the company advertised the horsepower of some of their vehicles at a higher rating than the vehicle actually has. Some requested the company buy back the vehicle because the horsepower was misrepresented. Others allege they did not receive the incentives offered for test driving vehicles difficuly obtaining warranty repairs and repairs did not fix the problems.~~The company responds to complaints regarding the horsepower by advising that horsepower ratings on some vehicles were mistakenly reported in the company's marketing materials. The error applies to materials only and has no impact on safety or reliability of any vehicle. They state vehicle repurchase is not an option in these cases but offered certain enhancements as a goodwill gesture. In other cases he company issued refunds processed incentives offered and explained why warranty repairs were denied.

Complaint Closing Statistics

46 complaints against Hyundai Motors of America closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
42	Unanswered

Complaints and Resolutions

Hyundai Motors of America complaints