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iDeal Auto Protect complaints

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111 Town Square Place, Suite 1203
Jersey City , NJ 07310 | Get Directions

(888) 433-2530

http://www.idealautoprotect.co...

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Total Amount in Dispute:
$14,186.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against iDeal Auto Protect closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against iDeal Auto Protect

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11/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $890.00 Amount Settled: $0.00

Customer Complaint

10/10/2022

Ideal Auto Protect (IAP) intentionally employs DECEPTIVE and FRAUDULENT business practices designed to frustrate customers into giving up on getting their claims properly reimbursed. My first claim was for a measly $302. First, they said they would pay the claim directly to the shop on their credit card, but when it came time to pay, they said they could not do that and would need ME to pay and then they would reimburse me. It was a TRICK! I have kept the 85 emails back and forth with them falsely promising to send the check, that the check had already been sent out, that they had sent me an electronic check. NONE of it was TRUE. After 3 months of hounding, they finally paid it. My second claim was for $674. The same thing: they said they were going to pay directly with a credit card, then when it came time to pay, they said they could not do that, and I needed to pay myself and they would reimburse me promptly. After 126 emails, 42 text messages over 3 months, culminating with me having to write a scathing review online, they finally reimbursed me the $674 ON THE CONDITION THAT I REMOVE THE BAD REVIEW! This is why there aren't many more bad reviews about them! They EXTORT you to take them down or they won't pay! I can't imagine many people would have persevered so vigorously, and THIS IS THEIR STRATEGY! Frustrate you until you finally give up! Now they are outright denying my claim even thought it is clearly covered under the terms of the contract. FRAUD Resolution Sought Pay my claim in full and stop trying to frustrate me into dropping my claim.

8/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

7/25/2022

I purchased an extended warranty from Ideal auto protect. Everything went good until a year later when my transmission went out. It took six weeks for my car to get to the final stage. On the bottom of Ideal auto protect website it states they do not cover California. I live in California. Resolution Sought Give me my money for out-of-pocket expense.

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