iDeal Auto Protect ratings, reviews and complaints - Extended Supplemental Warranty Programs

Complaints and Resolutions

Total Amount in Dispute:
$14,186.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

3 complaints against iDeal Auto Protect closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business provides an extended supplemental warranty program.

Primary Contact:	Richard Beda (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

Agency: California Department of Insurance
Description:

On January 14, 2022 the California Department of Insurance (DOI) issued an “Order to Cease and Desist and Show Just Cause” against Ideal Group, Inc. dba iDeal Auto Protect for selling vehicle warranty contracts in California without a license and illegally denying claims. The company and its Owners are prohibited from selling Vehicle Service Contracts and acting as an insurance agent or producer in California since they are unlicensed.

The Order alleges the New Jersey based business sold illegal vehicle extended warranty contracts, totaling over $22,000, to 12 California consumers without obtaining the proper license with the California DOI. The order also alleges the company improperly denied claims by failing to prove the claim was not covered. The order further alleges the company sold contracts directly to consumers online and by phone instead of through car dealerships, as required by California law, and failed to use a backup insurer to protect consumers.

If the company violates the Order they can face a $5000-per-day penalty. Any consumer that may have purchased a vehicle service contract from Ideal are urged to contact the Department of Insurance at 800-927-4357.

The entire order is available to view on the Department of Insurance website www.insurance.ca.gov.

Date of Action: 1/14/2022

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ideal Group, Inc.

Websites:
There are no additional web sites.

Contacts:

Daniel Beda (Owner)

Addresses:

8 Whalepond Road, West Long Branch, NJ, 07764

Reputation Report

iDeal Auto Protect

Complaints and Resolutions

Other Information