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iDeal Auto Protect

293 inquiries |
Extended Supplemental Warranty Programs

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111 Town Square Place, Suite 1203
Jersey City , NJ 07310 | Get Directions

(888) 433-2530

http://www.idealautoprotect.co...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/10/2025 B M.

DISHONEST BUSINESS BUYER BEWARE

Buyer beware of this company. This is the worst auto warranty I have ever purchased. I purchased a 4year 150,000 mile Elite+ warranty from this company in 2019. I had my truck serviced at the dealer making sure everything was done to keep from compromising the warranty. This year I had the transmission go out on my truck 150 miles from my house. I called the ideal auto protect and they told me to get it towed to a repair shop with a ASE mechanic. I looked up transmission shops and had it towed to one that was close to my location. Ideal auto had me authorize the shop to remove the transmission pan and inspect. The shop did and stated that the transmission needed replacement. The warranty company then told me they needed a inspector to go out and inspect the vehicle to prove that this was not due to abuse. It took almost 2 weeks for them to get a inspector out and the inspector stated the same thing. That the transmission went out from a unavoidable issue of the torque converter exploding. Ideal Auto Protect then got ahold of the shop and stated that they want me to authorize them to do a complete tear down of the transmission and Ideal Auto Protect wants to send out a inspector to prove there was no foul play. I authorized the tear down. Once the inspector looked at he he stated the same thing. Ideal Auto Protect then took almost 2 weeks to decide that they were not covering the transmission due to the torque converter not being a part of the transmission. The shop argued the point stating that the torque converter is a part of the transmission only to have ideal Auto Protect deny the entire claim sticking me with the entire repair bill and all the inspection costs. This being said they had my truck for over a month battling with the warranty company and in the end I had to pay $6646.95 to grt my truck out of the shop. Now Ideal Auto Protect still will not provide me any paperwork actually stating why they denied my claim. Joshua Walker keeps lying and stating that he will get me the paperwork tomorrow it has already been almost 2 months.

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Complaints and Resolutions

Total Amount in Dispute:
$20,833.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

4 complaints against iDeal Auto Protect closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business provides an extended supplemental warranty program.

Primary Contact:	Richard Beda (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

Agency: California Department of Insurance
Description:

On January 14, 2022 the California Department of Insurance (DOI) issued an “Order to Cease and Desist and Show Just Cause” against Ideal Group, Inc. dba iDeal Auto Protect for selling vehicle warranty contracts in California without a license and illegally denying claims. The company and its Owners are prohibited from selling Vehicle Service Contracts and acting as an insurance agent or producer in California since they are unlicensed.

The Order alleges the New Jersey based business sold illegal vehicle extended warranty contracts, totaling over $22,000, to 12 California consumers without obtaining the proper license with the California DOI. The order also alleges the company improperly denied claims by failing to prove the claim was not covered. The order further alleges the company sold contracts directly to consumers online and by phone instead of through car dealerships, as required by California law, and failed to use a backup insurer to protect consumers.

If the company violates the Order they can face a $5000-per-day penalty. Any consumer that may have purchased a vehicle service contract from Ideal are urged to contact the Department of Insurance at 800-927-4357.

The entire order is available to view on the Department of Insurance website www.insurance.ca.gov.

Date of Action: 1/14/2022

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Ideal Group, Inc.

Websites:
There are no additional web sites.

Contacts:

Daniel Beda (Owner)

Addresses:

8 Whalepond Road, West Long Branch, NJ, 07764

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