iDeal Auto Protect reviews

DISHONEST BUSINESS BUYER BEWARE

Buyer beware of this company. This is the worst auto warranty I have ever purchased. I purchased a 4year 150,000 mile Elite+ warranty from this company in 2019. I had my truck serviced at the dealer making sure everything was done to keep from compromising the warranty. This year I had the transmission go out on my truck 150 miles from my house. I called the ideal auto protect and they told me to get it towed to a repair shop with a ASE mechanic. I looked up transmission shops and had it towed to one that was close to my location. Ideal auto had me authorize the shop to remove the transmission pan and inspect. The shop did and stated that the transmission needed replacement. The warranty company then told me they needed a inspector to go out and inspect the vehicle to prove that this was not due to abuse. It took almost 2 weeks for them to get a inspector out and the inspector stated the same thing. That the transmission went out from a unavoidable issue of the torque converter exploding. Ideal Auto Protect then got ahold of the shop and stated that they want me to authorize them to do a complete tear down of the transmission and Ideal Auto Protect wants to send out a inspector to prove there was no foul play. I authorized the tear down. Once the inspector looked at he he stated the same thing. Ideal Auto Protect then took almost 2 weeks to decide that they were not covering the transmission due to the torque converter not being a part of the transmission. The shop argued the point stating that the torque converter is a part of the transmission only to have ideal Auto Protect deny the entire claim sticking me with the entire repair bill and all the inspection costs. This being said they had my truck for over a month battling with the warranty company and in the end I had to pay $6646.95 to grt my truck out of the shop. Now Ideal Auto Protect still will not provide me any paperwork actually stating why they denied my claim. Joshua Walker keeps lying and stating that he will get me the paperwork tomorrow it has already been almost 2 months.