Complaints for IDS Grant in Rancho Cucamonga, CA

10134 6th Street, Suite M
Rancho Cucamonga, CA 91730-5748 | Get Directions

(909) 581-9930

http://www.grantoneday.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices, false advertising, unauthorized credit and debit card charges, and inability to contact the company to request a refund. Customers complain they provide their bank account or credit card number to pay shipping and handling charges for or a CD which is advertised to cost $1.99 to participate in a free trial offer, however, within a few days, their accounts are charged or debited an additional amount of $94.98. Complainants allege the website did not conspicuously display adequate advisories concerning the additional $94 fee, and they were unaware the charge would be imposed.

The company has responded in some cases by providing refunds as requested.

Complaint Closing Statistics

0 complaints against IDS Grant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

IDS Grant complaints