Complaints for iFinancial Group, Inc. in San Clemente, CA

324 Avenida De La Estrella
San Clemente, CA 92672 | Get Directions

(888) 852-5155

http://www.ifinancialgroup.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant on file alleges after submitting the first and last month lease payment and providing all necessary information to complete the lease agreement the company was unable to fund his lease and allegedly failed to refund the advance payment. The company responded to the complainant by stating the customer provided false information on the lease application and advising they would refund the advance payment. However they would not credit the processing fee towards a future lease unless they receive documentation showing proof of ownership. The customer disputes that false infomation was used on the application and contends the contract signed entitles him to a refund of the amount paid.

Complaint Closing Statistics

0 complaints against iFinancial Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

iFinancial Group, Inc. complaints