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IKEA North America Services, LLC complaints

420 Alan Wood Road
Conshohocken, PA 19428
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(888) 888-4532

http://www.ikea.com/us/en

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Everyday: 9am – 12am (EST)

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Total Amount in Dispute:
$13,856.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

7 complaints against IKEA North America Services, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
6 Unanswered

7 complaints against IKEA North America Services, LLC

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5/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

4/8/2025

I purchased a closet unit at the beginning of last month. They were supposed to deliver on Monday 3/17. Instead they deliver on Saturday and Sunday 3/15 and 16 respectively. Then they were supposed to assemble the unit on Thursday 3/20, instead and without any warning they decided they on send someone on Tuesday 3/18. All of this caused a lot of inconvenience for me. Later, we found out some pieced were the wrong size. After numerous calls from o straight things out, l was force to visit the location in Paramus New Jersey again. I have spent at least 20 hours talking to different people over the phone. Still the issue is not resolved. I have everything at home out of place for a month now awaiting for the closet to be made. IKEA has created different case numbers, but l still have not received the correct merchandise. They took the wrong ones already. Resolution Sought I want them to build my closet and to also refund my money.

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1/23/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $599.00 Amount Settled: $0.00

Customer Complaint

1/22/2025

We purchased a Stockholm sideboard from the ikea Elizabeth New Jersey store on 11/22/2024 along with other items , the total was $2130.20 including the sideboard at $599 . On Dec 1st we attempted to assemble the sideboard and it was defective , we contacted ikea and ordered a new sideboard , which we paid for and on Dec 10th the defective item was picked up by an ikea truck . We have been pursuing ikea about the refund for the returned item and I'm told that there is a " dispute " . What the dispute is they don't tell me ? I'm just looking for a refund on the item that was returned Resolution Sought Refund my $599

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Company Response

1/23/2025

This was resolved ! Thank you ! Larry Ferrara

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