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IKEA North America Services, LLC complaints

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420 Alan Wood Road
Conshohocken, PA 19428 | Get Directions

(888) 888-4532

http://www.ikea.com/us/en

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Everyday: 9am – 12am (EST)

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Total Amount in Dispute:
$13,856.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against IKEA North America Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against IKEA North America Services, LLC

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5/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

4/8/2025

I purchased a closet unit at the beginning of last month. They were supposed to deliver on Monday 3/17. Instead they deliver on Saturday and Sunday 3/15 and 16 respectively. Then they were supposed to assemble the unit on Thursday 3/20, instead and without any warning they decided they on send someone on Tuesday 3/18. All of this caused a lot of inconvenience for me. Later, we found out some pieced were the wrong size. After numerous calls from o straight things out, l was force to visit the location in Paramus New Jersey again. I have spent at least 20 hours talking to different people over the phone. Still the issue is not resolved. I have everything at home out of place for a month now awaiting for the closet to be made. IKEA has created different case numbers, but l still have not received the correct merchandise. They took the wrong ones already. Resolution Sought I want them to build my closet and to also refund my money.

1/23/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $599.00 Amount Settled: $0.00

Customer Complaint

1/22/2025

We purchased a Stockholm sideboard from the ikea Elizabeth New Jersey store on 11/22/2024 along with other items , the total was $2130.20 including the sideboard at $599 . On Dec 1st we attempted to assemble the sideboard and it was defective , we contacted ikea and ordered a new sideboard , which we paid for and on Dec 10th the defective item was picked up by an ikea truck . We have been pursuing ikea about the refund for the returned item and I'm told that there is a " dispute " . What the dispute is they don't tell me ? I'm just looking for a refund on the item that was returned Resolution Sought Refund my $599

Company Response

1/23/2025

This was resolved ! Thank you ! Larry Ferrara

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