Complaints for Impact WMS Solutions, LLC in Rancho Cucamonga, CA

9340 7th Street Unit D
Rancho Cucamonga, CA 91730 | Get Directions

(888) 386-0143

http://www.impactwmss.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege after placing orders, their credit cards are charged and the company fails to ship the goods as promised. Others complain that the company fails to process orders in a timely fashion, does not respond to their request for status of their orders. And a few complained that the orders were not shipped in full.

The company responds to complaints by cancelling orders, issuing refunds or shipping products. Some customer state no refund as issued as promised.

Complaint Closing Statistics

0 complaints against Impact WMS Solutions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Impact WMS Solutions, LLC complaints