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InComm complaints

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250 Williams Street, Suite 5-2002
Atlanta, GA 30303-1032 | Get Directions

(770) 240-6100

http://www.vanillagift.com

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Total Amount in Dispute:
$23,932.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

96 complaints against InComm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
93	Unanswered

96 complaints against InComm

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4/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

Activated 2 cards ($50, & $100), that have been declined when swiped despite never making a purchase. Each call I am told, cards needed to be activated, run for actual Amount on card, after the 3rd decline, I stepped out of line at store, call them and am told cards are locked due to fraud and they can't unlock cards! At time of call I was requested to provide proof of address, drivers license, picture of cards, and proof of purchase. I've done all twice and still have not received replacement cards; this has been since December! I called 3/13, told card should arrive today(3/13). Called 3/27, told card was requested 3/13! Resolution Sought Replacement card for actual amount owed plus additional money for embarrassment, stress on phone, and waiting for nearly 4 months.

4/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

3/7/2025

3 digital visa gift cards were purchased from vanilla gift, in the amounts of $25, $25, and $30. The cards were put on hold when attempted to use. I called the company to filed a claim. I gave my name, cell number, and address for the refund. The case number provided to me is now being stated as incorrect. The company was unable to assist me using the personal information or the last 4 digits, cvc, and expiration date noted for each card that I purchased. Resolution Sought Refund me the amount of $80.

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