Find a reputable business?

Complaints and Resolutions

InComm complaints

Read Complaints File Complaint View Full Report

250 Williams Street, Suite 5-2002
Atlanta, GA 30303-1032 | Get Directions

(770) 240-6100

http://www.vanillagift.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$11,068.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

52 complaints against InComm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
49	Unanswered

52 complaints against InComm

Sort by

9/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

8/12/2026

Okay three months have passed by and I get back on the phone with the vanilla gift card people asking them why nothing has been done after they made me do numerous amounts of paperwork and send them pictures of everything and copies and over and over again and they lost my file in the beginning and just the get really kind of got mad at them and told him like it just so they could deny me one day next Monday after that I mean it's bad enough I just lost everything my house burned completely down and I'm waiting for 3 months to receive some money that was stolen from me for them to do nothing about it it's like they laughed in my face I don't even know what to do Resolution Sought I would like to actually receive the money that was looking for me after waiting 3 months to get on the phone with them to actually do something about what they do they deny me one day later because I got a little mad with them who wouldn't get mad when you've been on there hold the list for 3 months with them losing your paperwork making you feel out and keep repeatingly fill out freaking forms sending them pictures of the card and information and they never did nothing about it until I got mad

10/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

9/22/2025

Consumer alleges your company is not releasing his monies. Cosnumer received a payment on his Mastercard for $600. The money has been on that card since May 15th. Your company is not releasing the money. He has emailed proof of receipt from Uhual which is the company who deposited the money on that card. It was emailed to [email protected] and to date the fund are still not released. Consumer wants to be able to access his money. CASE #79431436 Resolution Sought Consumer wants to be able to access his money.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile