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InComm complaints

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250 Williams Street, Suite 5-2002
Atlanta, GA 30303-1032 | Get Directions

(770) 240-6100

http://www.vanillagift.com

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Total Amount in Dispute:
$25,498.00

Total Amount Settled:
$150.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

104 complaints against InComm closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
101	Unanswered

104 complaints against InComm

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5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

4/17/2024

I have for several months now been trying to get them to give me my money - the status says on hold yet I have done everything they advised me to do to get that status removed so I can use my card and here I am again today on hold for a supervisor!! They have done nothing but lie to me repeatedly and string me along in this process!? Now I've had enough - I want my money please - I don't understand why I'm happening to go thru this with them - I am attaching the numerous emails I've sent as well as confirmations from them receiving them and I was just told again it'd be another 30 days to get my money as they said it takes 30 days and it's been over 2 months now!!! It is a prepaid card - they received the money - I sent proof of that as well as my ID - proof of payment - my address - everything!! My confirmations and the dates I emailed you my information!!!! Including todays email I resent yet again. Resolution Sought I would like to just have my money PLEASE and THANK YOU. My confirmations and the dates I emailed you my information!!!! Including todays email I resent yet again.

4/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $29.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

I bought a $25 gift card @ my local "Family Dollar" store , & paid a $4 fee @ the cash register. I even started an on-line acct. w/them . I have not tried to use this gift card in person yet . I can't get through to them on-line, even to find out my balance. I have talked to 5 CSR reps. , & they're trying to get my personal banking info. which I'm not giving them. I'm just going to try the card @ the same store, & buy groceries. Resolution Sought If this card doesn't work @ the register of Family Dollar, I want a refund.

Company Response

4/23/2024

Consumer states; I talked to a CSR @ "Personal Success Coach Network" & he gave me my ("CONFIRMATION" # 126163 of ("CANCELLATION" of this program"). If I experience any more complications from this comp any, or VanillaGift.com, I will contact y'all. Thank you for your time & consideration.

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