Find a reputable business?

Complaints and Resolutions

InComm complaints

Read Complaints File Complaint View Full Report

250 Williams Street, Suite 5-2002
Atlanta, GA 30303-1032 | Get Directions

(770) 240-6100

http://www.vanillagift.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$22,953.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

89 complaints against InComm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
86	Unanswered

89 complaints against InComm

Sort by

5/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $211.00 Amount Settled: $0.00

Customer Complaint

5/2/2025

I bought at cvs a vanilla gift card loaded and tried to activate it soons as I activated it the money was token they let fradualent vendors to steal money by calling the 1800 number they told me there's nothing they can do about it all I did was buy the card and activated it they are selling cards that dont protects customers from fruadlent activities I was robbed from this company Resolution Sought I want my 211 dollars back I do not want to wait cuz they clearly see I didn't do it they didn't stop it and everything vanilla has been giving that person a merchant account under someone else company and steal the money these companies said they have had numerous of people call saying that there company is stealing and the said it's vanilla prepaid they asked over a million times to take there name off they will not

4/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

Activated 2 cards ($50, & $100), that have been declined when swiped despite never making a purchase. Each call I am told, cards needed to be activated, run for actual Amount on card, after the 3rd decline, I stepped out of line at store, call them and am told cards are locked due to fraud and they can't unlock cards! At time of call I was requested to provide proof of address, drivers license, picture of cards, and proof of purchase. I've done all twice and still have not received replacement cards; this has been since December! I called 3/13, told card should arrive today(3/13). Called 3/27, told card was requested 3/13! Resolution Sought Replacement card for actual amount owed plus additional money for embarrassment, stress on phone, and waiting for nearly 4 months.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile