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InComm

  1,762 inquiries |
Prepaid Cards and Accounts

250 Williams Street, Suite 5-2002
Atlanta, GA 30303-1032
| Get Directions

(770) 240-6100

http://www.vanillagift.com

Contact us for business hours.

Company Rating

F

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Customer Reviews

based on 5 reviews.

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Complaint Experience

3%

Complaint Resolution Index (CRI)

97 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/9/2025

this business target people who are in a bind and then keep there money

I bought a spendwell prepaid debit card and put 50 dollars on it upon activation of the card if you just follow the prompts it leads you into making their version of a bank account and gives you a whole other virtual debit card l(without informing you of this) once you create the account that you don't know you are creating it still doesn't register the orginal prepaid card but you are told to wait until you get a new debit card attached to the account you made in the mail. This happens in 100 of cases I have networked with everyone I know who has purchased this and they claim the exact same thing. Now when you call customer service they tell you to to start the process over and when it won't work and you inevitably call back they tell you They can activate the card themselves but you can't use it at atm or to pay bills or any other transaction that is not an online purchases the only alternative is you wait a week on the new card to arrive in mail then you can link the orginal card to the new debit card and account and transfer the orginal amount you had bought and expected to use within an hour. Luckily for me I wasn't counting on this method of payment for anything critical but I know people who's cars have been epossessed and who have been evicted because they relied on the advertising of this product it's sad and it happens 100 of the time I have no clue why they still are a company what they are doing is fraud at the worst and false advertising at the least

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Complaints and Resolutions

Total Amount in Dispute:
$23,982.00

Total Amount Settled:
$0.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

97 complaints against InComm closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
94 Unanswered

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Other Information

Company Info

MyVanilla is providing the sale of reloadable prepaid debit cards.

Primary Contact: Brooks Smith (President/CEO)
Business Started: 1/31/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

ITC Financial Licenses Inc.
Incomm Holdings Inc
Interactive Communications International, Inc.
MyVanilla Visa
MyVanilla Card

Websites:

Contacts:

R.B. Rolling (Chief Operating Officer)
John Aquino (Digital Marketing)
Alison Ledford (Operations Supervisor)

Other Categories:

Addresses: