Complaints for Infinite Talent, LLC in Costa Mesa, CA

1901 Newport Boulevard, Suite 350
Costa Mesa, CA 92627 | Get Directions

(949) 999-2040

http://www.infinitetalentusa.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complaint alleges doing a photo shoot at what was represented as a mansion, which turned out to be an old house and has yet received their promised photos or the job despite paying $600. Another complainant alleges the company never provided the details regarding the photo shoot and denied a refund request, only offering to reschedule the photo shoot.

The company responds to one complaint by stating the customer did attend the photo shoot, and recieved all of the images, but never paid for the photos. The company responds to the other complaint by stating they paid $695 for her shoot that she did not show up for, so she still owes money for the photo shoot and by offering to reschedule the photo shoot.

Complaint Closing Statistics

0 complaints against Infinite Talent, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Infinite Talent, LLC complaints